M2K Hotspot Support

Troubleshooting | Instructions | Wireless FAQ

Trobleshooting

   1. Do you have a wireless LAN card for your computer?

   In order to surf the Web wirelessly with M2K Hotspot , you need a wireless LAN card for your computer. Many laptops now have wireless LANs preinstalled, so check with your Information Technology (IT) department or your computer manufacturer to learn if your computer has one built in. Notebook PCs from Dell, Compaq, IBM, and Apple are now shipped with pre-installed cards. M2K Hotspot uses 802.11b or 802.11g standards. If one is not installed many retailers carry these wireless cards with price ranges from 1,240 Baht to 1,650 Baht and up or contact our Sales Department at 076-245891 or email : info@m2kwireless.com

   2. Are the drivers installed on your computer for your wireless LAN card?

   Once you have a wireless LAN card for your computer, you will need to make sure that you have installed the driver software for your computer properly according to the card manufacturer detailed instructions.

   3. Is your wireless LAN card inserted into your computer correctly?

   If you have a wireless LAN card and have installed the drivers, make sure that the wireless LAN card is fully inserted correctly into your computer. Sometimes they are not inserted all the way into the PC card slot.

   4. Are the network settings configured properly for your wireless LAN card?

   Before using the M2K Hotspot service, you will need to configure your network card settings. We provide simple to follow instructions.

Difficulties with M2K Hotspot Service

   1. Are you in a location that provides the M2K Hotspot service? Additional information about our locations can be found at the locations section of our website.

   2. Is your computer in an area within the M2K Hotspot location that is able to receive a good wireless signal, or have you lost your connection during a M2K Hotspot session? And the service is operational at this time?

You can check in your connection manager for the signal strength to verify you are getting a signal.

   3. Did you launch your Netscape or Microsoft Internet Explorer browser?

To log on to the M2K Hotspot service , you need to launch your Netscape or Microsoft Internet Explorer web browser first. Double-click your Netscape or Internet Explorer icon to open the browser.

   4. Did the M2K Hotspot login page appear in your browser?

Once you have launched your browser, you would be instructed to login at M2K Hotspot login page. This is where you can log in if you already have a M2K Hotspot membership, or you can purchase a prepaid card. As well you can sign up for a M2K Hotspot membership.

   5. Are you a M2K Hotspot member?

You must be a registered M2K Hotspot member to use the service in a M2K Hotspot location or purchase a prepaid card. For more information about our membership plans and how to sign up, please visit our services section in M2K Hotspot 's website

   6. Did you log off and attempt to login again?

If accidentally you closed the logout window, try typing logout at the address bar.

If you are unable to log back on to the M2K Hotspot service, try closing your browser completely and reopening it. If that doesn't work, try restarting your computer.

   7. Did your battery expire during your session?

If you lose all power to your computer, it is possible that your battery has died or that your electrical cord has become unplugged.

Unfortunately, there are times when the M2K Hotspot service is down at a particular location or across the network. Please be patient. We have our technical team and customer support staff making sure that the M2K Hotspot service is up at all times. For more information, please contact us at support@m2khotspot.com

Email and Email and Other Features Other Features

   1. Are you trying to use an Online Service, such as instant Messenger, Skype , America Online, CompuServe, or MSN?

To use other online services while you are on the M2K Hotspot network you will need to first use Internet Explorer or Netscape Navigator to login to the M2K Hotspot network. If you normally dial-up with a modem to connect to the Internet, you also need to change your connection method to LAN or TCP/IP connection or add a new internet connection to your settings to connect to the wireless network.

   2. Are you trying to use a desktop application, such as Outlook, to access your personal email from your Internet Service Provider?

While on the M2K Hotspot network you should be able to retrieve your email without any changes to your system. Your ability to send email depends on your internet service provider (ISP). Most ISPs do not allow you to send mail through their mail servers if you are not connected directly to them (dialed up and logged in). Be sure to launch your browser (either Internet Explorer or Netscape Navigator) to log into the M2K Hotspot before launching the email program. If you have a web-based email account, such as Hotmail or Yahoo!, you will be able to access them without any problems. Further some ISPs provide web based mail accounts to access your mail while not connected directly through them.

   3. Are you trying to access your corporate email, such as an Exchange server, using a desktop application, such as Outlook?

   Most companies do not allow employees to access their email from outside of their internal network unless they are connected to the company directly using VPN or a dial-up provided by the company. Check with your IT department to see what its policy is and what settings to use. If your company offers webmail for traveling employees, you will be able to use that without any changes to your system. Be sure to launch your browser (either Internet Explorer or Netscape Navigator) to log into the M2K Hotspot network prior to launching the email program.